1. What is Thecityworkout.com?
We are an online marketplace for all fitness centres to advertise and sell their membership options. The marketplace however, is only a part of our website. We have some amazing features and offerings planned and are currently developing them. Joining us now will be an amazing opportunity for your brand to be a part of this revolution.


2. How does it work?
Step 1: Search for membership from 100’s of gyms and membership options.
Step 2: Purchase the membership option which is most suitable to your needs.
Step 3: You will receive a membership code via email. Present it at your gym or fitness class and enjoy your workout!


3.I have not received a unique code. What should I do?
If you have not received a membership code within 24 hours please email us at info@thecityworkout.com or alternatively call us on +91-9029 056110.


4. I have some prior injuries, whom shall I discuss them with?
Please mention any conditions explicitly to your fitness centre before starting your workout. We are not responsible for any injuries caused.


5. What is ‘Best Price Guarantee’?
Best price guarantee means the price guarantee issued by Thecityworkout.com (under this or similar name) stating that Thecityworkout.com offers the best rate for a membership(s)(including all taxes and fees) and that no lower rate can be found online for the equivalent membership(s) with the same duration and the same membership conditions.


6. I forgot my password, what do I do?
Just click on ‘Forgot password’ on the login page and provide us with your email id you had used when creating your profile. We will email you the password within 24 hours.


7. What are the payment options?
Payment is simple and secure – standard online payment modes available on our website.


8. Can I cancel my pass? What is your refund policy?
Unfortunately, we do not provide a refund on passes purchased. However, we can forward your cancellation and refund request on any unused memberships to the fitness centre.


9. What is your referral program?
We offer an extensive referral program for our TCW family who promote our website. Contact us to find out more.


10. Can’t find the answer to your question here?
Our support team is here to help. You can reach us at info@thecityworkout.com or alternatively call us on 902 905 6110.


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