1. Who is Thecityworkout.com?
We are an online marketplace for all fitness centres to advertise and sell their membership options. The marketplace however, is only a part of our website. We have some amazing features and offerings planned and are currently developing them. Joining us now will be an amazing opportunity for your brand to be a part of this revolution.


2. How does it work?
Step 1: Once the customer purchases the membership you will be alerted in your portal and an email will be sent to you.
Step 2: When the membership code is presented to you just enter the information on your portal and it will be accepted. If you cannot access your portal please call us on 91-9029056110.
Step 3: A statement will be generated every 1st and 15th of the month and you will be paid in your account prior to the next statement date.


3. When do we receive our payments?
A statement is generated on 1st on 15th of each month. Payment is made prior to the next statement date.


4. I have a dispute on our statement?
For any disputes please contact us at info@thecityworkout.com within 7 days of receipt of statement.


5. What is the listing fee?
We do not charge any listing fee. It is absolute FREE!!!


6. What are your charges?
We only charge commission when a membership is sold through us. Commission is 15% on the total gross sales value. (Inclusive of all taxes)


7. I want to change our bank account details?
It is simpler than ever. Just make the changes on your online portal but please note that changes will take up to 2-3 weeks to take effect.


8. What is the refund policy?
We at The City Workout do not offer any refunds to the customer. However, refund is still possible only after agreement with our partners.


9. Can any reviews be removed?
The City Workout will only remove reviews in the following cases:
• The reviews include obscene language
• The reviews include personally identifiable information


10. Can we close our account?
You can not only close your account. But also put it on hold. Just click on the offline button in your portal.


11. How do we get sponsored listing on thecityworkout.com?
For sponsored listing, banner ad or any other type of promotions please contact us at info@thecityworkout.com.


12. I still have queries?
No problem!Just contact us at info@thecityworkout.com and we will try responding to your query within 24 hours.

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